FAQ (Frequently Asked Questions)

What is CountShop?

Welcome to CountShop! Here you can find a variety of branded watches, jewelry and accessories. Our business is simple – we work hard to find the best possible deals on quality merchandise from all over the world, and we pass on the savings to our shoppers. Most of our merchandise is offered below retail price. Most importantly though, we offer the promise of risk-free shopping. If you are not satisfied with a purchase, you can simply return it within 30 days for a full refund, plus we will reimburse you for shipping.


Are the products genuine and unused?

Brand new and 100% authentic! We don’t sell fake goods. All our merchandise comes with our 1-year warranty.


What are the payment options?

We accept payments by PayPal or credit cards –Visa, MasterCard, American Express, Discover.


How much do you charge for Shipping?

Nothing… it’s FREE!


How soon will I receive a purchased item?

We will ship the item within 3 days and send you a tracking number. Standard registered airmail delivers in 12-15 days. Express delivery within 5 days is optional via Fedex for $15.


Which countries do you deliver to?

We deliver worldwide.


Can I return an item if I am not satisfied?

Yes – we want you to be happy with your purchase. If you don’t like it, you can mail it back within 30 days of receipt to the address it was mailed from. We will issue you a refund and we will even reimburse you for shipping.


Do you charge sales tax on any item?

Sales tax of 6% will be charged to orders being sent to Connecticut.


What if there are customs/import duties?

In most cases and most countries, there should be no customs/import duties. However, if there are any such charges, we are not responsible for them.


Is my personal information secure on your website?

Certainly, we follow strict privacy guidelines (you are invited to view our Privacy Policy online). We are not in the business of selling information on our customers or their activities. Moreover, our site transactions and database are hacker-safe and SSL-certified.


Who manages CountShop?

The CountShop and CountSpin brands are owned and operated by Plus LLC – a limited liability company headquartered in Connecticut, USA.

Please write to us at — countshop@countspin.com